As an Account Service Representative I helped customers over the phone with their accounts, took payments, set up payment arrangements and sold additional services.
- Account Service Representative at Cox Communications Inc.
- Supervisor at Banana Republic
- Sales Associate at Banana Republic
- Cashier at Wal-Mart Neighborhood Market
5 months at this Job
● Provided support to the brokers that sold 95% of CareFirst's insurance; As well as the employer groups/members they sold the insurance to
● Educated brokers, groups and members with information regarding their benefits and minor interpretation of their contracts
● Respond to inquiries via phone, email and our secure case management system
● Attended meetings at brokers' offices to provide direct support when needed
● Assisted brokers and groups with escalated an urgent requests
● Reached out to CareFirst's vendors such as CVS, Magellan, and Davis Vision to coordinate benefits and information to make sure the member's benefits were applied appropriately
● Assisted brokers and groups with CareFirst's portal website navigation and troubleshooting
● Trained new Account Service Representative at my supervisor's request
● Approved group retroactivity requests when a group needed to make contract change post open enrollment
● Provided daily inventory reports to my supervisor
● Volunteered to be a team captain for my department and hold a campaign for the American Diabetes Association "Step Out' walk
- Account Service Representative at CAREFIRST BLUECROSS BLUESHIELD
- Appeals Customer Service Associate at CIGNA HEALTHSPRING
- Receptionist, Volunteer at AMERICAN RED CROSS
- HR Customer Service Representative at JOHNSON AND JOHNSON CORPORATE OFFICE
3 years at this Job
- Bachelors of Science - Forensic Science
- Associate's Degree - Business Administration
My current role at ADT as an Account Service Representative includes answering inbound calls, taking billing payments by credit/debit and check, tech support and troubleshooting customer devices, making service job appointments, also providing customer service to the customers and De-escalating calls as well as keeping track of my utilization time as well as my talk time. I also use two computer screens and use 6 or more programs each day all day.
- Account Service Representative at ADT Security Services, LLC
- Member Service Specialist at Guidewell Insurance Agency/ Florida Blue Insurance
- Customer Service Representative at Certified Home Services
- Customer Service Representative/Receptionist at Herring Cleaning Services
1 year, 3 months at this Job
- High School Diploma
HCSC – ACCOUNT SERVICE REPRESENTATIVE * Resolve member concerns regarding policy benefits and claims * Maintain accounts with accuracy and urgency * Process premium payments and help with billing related issues SUNRUN SOLAR - SENIOR PROJECT COORDINATOR * Managed calendar and appointments for engineering site evaluations * Monitored progression of projects from initiation through installation * Performed regular updates to maintain scheduled projects
- ACCOUNT SERVICE REPRESENTATIVE at ALTA RESOURCES
- MERCHANT TELLER at WELLS FARGO
8 years, 2 months at this Job
Call truck drivers to get location updates to ensure product will be delivered on time. Build truck loads so they can be sold to carriers.
- Account Service Representative at ACCOUNT SERVICE REPRESENTIVE, R2 LOGISTICS
- SERVER at HARRY BUFFALO
- SERVER at TEXAS ROADHOUSE
3 months at this Job
- Bachelor's - Psychology
- HIGH SCHOOL DIPLOMA
As a account service rep I answer the phone and help any sprint clients with anything they need regarding their line their devices above and beyond everything is kept confidential at this job and I am very trustworthy and I work long hours on the phone communicating with customers seeking help with there sprint accounts.
- Account Service Representative at Sprint
- Receptionist at Your life senior living
- Lead Sever/Trainer/Food Runner/Busser at Joseph village rental community
- Server/Hostess/Busser/Trainer/Food Runner at Harbor Chase
2 months at this Job
- Pending..But I Do Have A H.S Diploma - Future Psychiatric Nurse
Oklahoma 73116 Maintained excellent customer service with some of Delta Dental's largest and most prestigious accounts. Presented annual cost management reports to brokers and employer groups while providing insight on how to reduce costs. Facilitated open enrollment meetings and health fairs to increase sales. Verified eligibility and assisted with resolving claims issues for major clients. Professionally answered calls regarding benefits, plan designs and policies. Prepared reports documenting daily activity and results from onsite visits with clients. Assisted in training new Account Service Representatives.
- Account Service Representative at Delta Dental of Oklahoma
- Billing & Eligibility Manager at Delta Dental of Oklahoma
- Customer Service Representative at Delta Dental of Oklahoma
- Billing & Eligibility Representative at Delta Dental of Oklahoma
18 years, 9 months at this Job
- High School Diploma
- - Continued Education Credits
Account service rep. Customer service rep. Data entry.
- Account Service Representative at USbancorp
7 years, 6 months at this Job
Currently providing customer service with the Sprint Cellular Program. Providing support as a call center agent by handling customer service interactions such as account service, billing inquiries, and technical support.
- Account Service Representative at Concentrix
- Arise Virtual Solutions LLC at eBay Inc.
- CERITIFIED NURSE AID at SPURGEON MANOR
- ACCOUNT SPECIALIST at MARKETLINK
2 months at this Job
- - Medical Assistant
- - High School
- VOCATIONAL - CPR, First Aid, Mandatory Child and Adult Abuse Reporting
I started as a call center rep. I helped people with their account questions over the phone. A year later I was promoted to account service rep. I open checking accounts, savings accounts, IRAs, CDs, and business accounts. I help members dispute charges to accounts and work with online banking.
- Account Service Representative at Credit Union of Denver
- Teller at Centris Federal Credit Union
- Teller at First National Bank North Platte
1 year, 5 months at this Job
- BA - Psychology