Summary: A detail-oriented, dedicated associate with a comprehensive record of success in business administration and office operations. Career encompasses more than 20 years of expertise providing rapid diagnosis of systemic issues, creating resolution plans, and implementing corrective actions. Able to establish and maintain positive relationships with customers and staff at all levels with outstanding interpersonal and communication skills.
123 Your Street
Grayslake, IL 12345
Allstate Insurance Company , — Chief Underwriter
2005 to Present
* Manage workflow to meet service agreements, leading a team of 12 insurance underwriters * Monitor underwriting operations to ensure all quality and productivity standards are maintained * Serve as underwriting Subject Matter Expert and liaison to the Compliance, Legal, New Business Processing, and Wholesale Business Units to expedite underwriting processes * Work with Risk Management to ensure compliance with state requirements for an eight-state region * Collaborate with Sales Management and customers to tactfully resolve escalated issues and discrepancies, utilizing analytical thinking; develop corrective actions to mitigate recurrences and associated expenses * Performs medical and financial review of cases to assess overall risk. * Facilitate employee development by conducting performance evaluations and determining areas of potential improvement * Coach team members to strengthen skill sets and maximize efficiencies * Identify key personnel for advancement into positions of higher responsibility and mentor newly promoted employees * Screens and interviews potential candidates for open positions
Allstate Insurance Company Northbrook, IL — Chief underwriter
1998 to Present
Allstate Insurance Company , — Risk Selection Manager
2001 to 2005
* Designed workflow for a 26-employee underwriting team * Counseled staff in operations, procedures, and company policy * Managed field agent escalations to ensure optimal service and retain agents' focus on Allstate insurance products * Worked with Regional Managers on agent relations and team building initiatives * Selected to advance to the Chief Underwriter position, with additional responsibility as Risk Selection Manager and Regional Manager under the new organizational structure plan 525 Trestle Court ♦ Grayslake, IL 60030 847-254-3206 ♦ [email protected]
Allstate Insurance Company , — Life Insurance Underwriter
1998 to 2001
* Assessed and classified risks in life insurance applications by reviewing medical histories * Evaluated occupational hazards * Worked with agents on policyholder issues
Bright Horizons Libertyville, IL — Associate Manager
1995 to 1998
* Assisted in managing operations for a corporate daycare, serving Motorola executives and their families * Handled billing, created statements, and managed the file system * Reviewed all forms and documents to ensure accuracy and completeness * Served as primary contact point to parents for diplomatic resolution of all issues and concerns to ensure satisfaction and ongoing business * Maintained up-to-date medical records
Northern Illinois University DeKalb, IL — B.A. - Human and Family Education
Harper College Palatine, IL — Associate of Arts -
Core Competencies ♦ Office Administration ♦ Interoffice Correspondence ♦ Process Improvement ♦ Process Development ♦ Relationship Management ♦ Social Services ♦ Compliance Management ♦ Root-Cause Problem Solving ♦ Humanities
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