Successfully direct a team of employees, providing guidance, performance review, and feedback to an exposure of over $20 million dollars per year. § Re-Inspector of quality control and accuracy of Staff Appraisers, Independent Appraisers, and Guaranteed Repair Shops. § Designed and Administered Auto Estimatics Training & Fraud Indicators, cross department training program. § Co-created & Piloted Alternative Estimating Unit program. § Auto Appraiser Investigator for SIU investigations of Property Damage Claims. Senior Investigator, Special Investigative Unit § Investigated, conducted interviews, scene investigations, canvasses, and use of databases for suspicious policies of fraudulent behaviors while working with a diverse client base. (Knowledgeable in ISO, Metropolitan, Decision Net, DHI, NJ MV, Social Media, etc.) § Conducted investigations in all claims damage lines, suspicious Underwriting referrals. § Independently investigated, managed, maintained large caseloads of all lines of coverage. § Worked with local, county, and state law enforcement and investigators on referred claims. Closely work with OIFP on referrals to the State. Senior Auto Appraiser, Auto Appraiser Department § 5 Time President's Award Recipient. § Leader in Unit for Performance: productivity, severity, customer service, and cycle time. § Re-Inspector of quality control for Independent Appraiser & Guaranteed Repair Shop. § Specialized Appraiser for total losses, flood losses, theft recoveries, and fire losses. § Evaluate, negotiate, and resolve physical damages with insureds, claimants, and vendors. § Testified in court hearings and trials for damage analysis. Bodily Injury Representative § President's Award Recipient. § Rapid Response Settlement Unit Leader. § Responsible for investigating, evaluating, negotiating, settling claims for claim pending. § Utilized Databases for claim research. Undisclosed Driver Investigator § Lead Investigator with highest success rate for voided policies due to confirmed fraud. § Responsible for investigating, researching, evaluating, negotiating, and settling claims. § Conducted recorded statements & vehicle estimating. § Prepared and orchestrated policy voidance documents. § Use of databases for suspicious policies of fraudulent behaviors while working with a diverse client base. (Knowledgeable in ISO, Metropolitan, Decision Net, DHI, NJ MV) Total Loss Specialist § Created this Department's procedures and practices of Total Loss Unit. § Evaluated, negotiated, and settled all parties total losses. § Managed salvage inventory, while identifying and preparing files for Subrogation.
- Supervisor, Auto Appraiser Department at Plymouth Rock Management Company
- Multi-Line Adjuster II/Field Investigator at Plymouth Rock Management Company
- Total Loss Representative at Citi Group, First Trenton Indemnity Company
16 years, 8 months at this Job
- Bachelor of Arts - Communications
Estimate parts and labor to repair damage, using standard automotive labor and parts cost manuals and knowledge of automotive repair. Review repair cost estimates with automobile repair shop to secure agreement on cost of repairs. Examine financial records. Examine damaged vehicle to determine extent of structural, body, mechanical, electrical, or interior damage. Evaluate practicality of repair as opposed to payment of market value of vehicle before accident. Estimate costs of goods or services. Determine salvage value on total-loss vehicle. Prepare insurance forms to indicate repair cost estimates and recommendations. Prepare contracts or other transaction documents. Arrange to have damage appraised by another appraiser to resolve disagreement with shop on repair cost. Effectively manages work assignments and promptly travel to location of vehicle / equipment. Arranges to view vehicle / equipment if not readily accessible. Negotiates the claim with the customer and/or repair facilities leveraging appropriate resources and achieve agreement on value including required payments. Partners with the assigned Claim Professional throughout the life of the claim.
- Auto Appraiser at PRONTO INSURANCE
- Auto Appraiser ( Field) at EMPOWER INSURANCE
- AUTO THEFT ADJUSTER at Allstate Insurance
- PIP/MED PAY Claims Adjuster at Allstate Insurance
2 years, 5 months at this Job
- Bachelor of Arts - Communication
Auto Appraiser * Review appraisals indicating cost for parts, materials and labor necessary to restore vehicles to their pre-damaged condition * Inspect vehicles to determine classification, nature and extent of damages * Provide expert advice on vehicle repair, part costs, and verify association of specific damages to a particular accident * Prepare damage estimates using company provided automated estimating systems and evaluate reparations through proper use of cost-containment tools * Recognize subrogation and salvage opportunities, as well as potential fraud and refer to the appropriate level * Effectively manage work assignments and promptly travel to location of vehicles and equipment Claims Representative * Investigate all circumstances surrounding personal injury and property damage claims; organize and compile detailed reports of all such investigations, including interviews with claimants * Confer with attorneys, doctors, insurance adjusters, and other qualified experts in obtaining specialized professional or technical reports for use in settling claims * Negotiate with claimants, attorneys, and others in effecting settlement of claims and determining the extent of liability * Stay current on applicable laws pertaining to personal injury and property damage; prepare and respond to arbitration cases Subrogation Claims Adjuster * Negotiate, research, and recover money on complex accident claims against claimants and insurance carriers * Investigate and determine appropriate subrogation potential and strategies for proper subrogation channels * Ensure fair claim practices in accordance with policy and legal requirements * Collaborate with and provide solutions to cross-functional teams utilizing detailed subrogation reports Accomplishments: Assume management role in recruiting, training, and mentoring team of newly hired employees and trainees Selected by management to be lead representative and liaison for department of 20 people providing expertise as needed Specially cross-trained to maximize field appraiser and claims rep positions; offering flexibility and adaptability for the organization Chosen by management to train and mentor new employees and directed staff with user integration of new software implementations Organized and maintained a workload of 200+ claim files Established a high collection ratio Member of arbitration panelist
- Auto Appraiser / Liability Claims Adjuster / Subrogation Representative at Farmers Insurance Group
14 years, 3 months at this Job
- Bachelor of Business Administration - Business Administration
• Provide customer service to customer, insurance companies, and vendors
• Verification of claims, follow up with insurance companies for outstanding payments
• Estimating: Auto Body Program- CCC
• Answering phones, uploading photos and estimates to insurance companies
• Entering and scanning invoices
- Auto Appraiser at Network Collision Center
- Estimator at Network Auto body
- Shop Manager at Beverly Hills Body and Paint
- Customer Service Representative at Classic Collision
5 months at this Job
My job required to inspect damages to the vehicles. Photograph and assess the damages on the vehicles.
- Auto Appraiser at Property Damage Appraiser
8 years, 6 months at this Job
Kelley Chitwood Eatonton, GA 31024 706-623-1928 Auto Appraiser SCA Appraisal Company - CA January 2002 - 2018 18 years appraising experience in the auto and property claims industry . Proficient in Xactimate ,CCC One and Audatex. Prepare auto and property damage repair cost estimates. Negotiate settlements for repairs . Prepare damage repair cost estimates using electronic estimating software . Identify total loss situations, determine value. Prepare supplement estimates when necessary. Evaluate diminished value reports. Microsoft Office Skills (Word, Excel, Outlook and Internet Explorer).
Eatonton, GA 31024
SCA Appraisal Company - CA
January 2002 - 2018
18 years appraising experience in the auto and property claims industry .
Proficient in Xactimate ,CCC One and Audatex.
Prepare auto and property damage repair cost estimates.
Negotiate settlements for repairs .
Prepare damage repair cost estimates using electronic estimating software .
Identify total loss situations, determine value.
Prepare supplement estimates when necessary.
Evaluate diminished value reports.
Microsoft Office Skills (Word, Excel, Outlook and Internet Explorer).
- Auto Appraiser Vehicle Inspector at SCA Appraisal Company
17 years, 8 months at this Job
- Associate - Computer Science
Handle auto physical claims on first and third party claims. * Evaluate and determine actual cash values on all total loss vehicles. * Settle total loss vehicles and dispose of salvage. * Attain statements on qualified first party claims, interpret policies to ensure coverage is in order, set up rental cars, and make payments on aforementioned claims. * Assist the auto/liability unit with investigation and gathering all necessary information, i.e. police reports, scene investigations, to determine if claim should paid or denied. * Maintain quality claim files in accordance with appropriate best practices recognize and implement alternate means of resolution.
- Auto Appraiser at Travelers Insurance
- Claim Rep Auto at Travelers Insurance
- Case Manager Juvenile Probation Officer at Department of Children's Services
- Criminal Intelligence Analyst at Florida Department of Children and Families
10 years at this Job
- Bachelor of Science - Criminal Justice
- auto appraiser at SCA Appraisal Company
- Former Owner of local auto collision shop retired from this position jan 2014 at Automotive Repair
4 years, 4 months at this Job
- High school or equivalent
Extensive training in evaluating and negotiating vehicle repairs. Proficient in the use of CCC one and ADP estimating systems. Initiated total loss evaluations and present offer to owner based on insurance regulations. Experienced in writing estimates on large trucks, heavy equipment and motorcycles. Excellent customer service accolades from customers.
- Auto Appraiser at TRAVELERS INSURANCE
- Field Auto Appraiser at
- Total Loss Adjuster at
- Auto Liability Adjuster at NATIONWIDE INSURANCE
9 years, 3 months at this Job
- Bachelor's of Arts
- Associates of Applied Science - Applied Science
- Auto Appraiser at Travellers Insurance Company
2 years, 8 months at this Job
- Bachelor's - Theology and Youth and Family Education