Summary and Skills:
• As a CNC machinist I produced machined parts by programming, setting up, and operating a computer numerical control system. I did this by maintaining quality and safety standards, keeping records, and maintaining equipment and supplies.
• As a call center specialist I handled inbound and outbound calls dealing with various customer service issues and product sales. CNC Operator - DOC 2010-October 2017
- call center specialist at DOC
- Call Center Specialist at Citadel Inc
7 years, 9 months at this Job
- - Future Business Leaders of America
- Associate of Arts - Business Administration
I am responsible for making outbound calls to prospective leads that either showed interest for home improvement products online or via a booth set up at a show or event such as the Big E. As a call center specialist your main objective is to book appointments for product specialists to go run demos of Custom Built's products to these possible customers. Heavy phone and computer related position.
- Call Center Specialist at Custom Built Inc
- Specialist at Ricoh-YNHH Saint Raphael Campus
- Receptionist / Dispatch at City Line Distributors
- Customer Service Representative at Web Loyalty
6 months at this Job
- High school or equivalent
Answering phone calls for various companies. Reporting and fixing account information and errors. There was I also assisted with training newly hired call center specialist to ensure that they where ready to take calls.
- Call Center Specialist at Keener Communications
- Insurance Agent at Teleperformance USA
- call center sales at cuore
- Server at Vinny's Italian Grill
6 years at this Job
- Bachelor's - Criminal justice
I am an specialist in the call center for multiple financial institutions insurance departments. Some responsibilities include updating borrowers current homeowners insurance policies to the loan, calling insurance agents and carriers to verify coverage, issuing payments on escrowed loan insurance premiums.
- Call Center Specialist at Proctor Financial, Inc.
- Customer Service Representative at Global Response Corporation
- Inbound Sales Representative at Alorica
- Restaurant Server at Flanigans Seafood
3 years at this Job
- Diploma - Cosmetology
- Diploma - Practical Nursing
- High School Diploma
Medical company call center. Handled calls for medication refills and referrals.
- Call Center Specialist at Fast Pace Urgent Care
- Reservation Sales Agent at Merlin Entertainments Group: US
- Call Center Agent at Gc services
- Driver at dominos
8 months at this Job
- High school or equivalent
Help participants with retirement accounts. Ensure that they educated about investment options. Adhere to competitive metrics of the call center. Work closely with supervisors and managers when attending to the needs of participants.
- Call Center Specialist at MassMutual Financial Group
- Patient Service Coordinator at Life Supply Corporation, Chicopee
- Team Lead of Customer Service / Agawam Medical Supply at
- Administrative Assistant / The Research Institute at
9 months at this Job
• Provided excellent customer service to existing and potential consumers.
• Assisted customers in ticket purchases and resolved complaints/errors.
• Supervised part-time call center representatives.
• Helped event organizers create and update events.
• Facilitated sales demonstrations to prospective clients.
- Call Center Specialist at Brushfire
- Sales and Customer Service Representative at Wordsearch Bible Software
- Store Manager at Complete Nutrition
- Sales Manager, Top Gun Promotions at
6 months at this Job
- Bachelor's degree in Business Management - Christian Leadership
Answering Technicians calls to input their codes to update, install, or fix customer issues.
● Answers inquiries by clarifying desired information; researching, locating, and providing information.
● Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
● Maintains call center database by entering information.
● Updates job knowledge by participating in educational opportunities.
● Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Technicians Call Center Specialist at IGT/GTECH
- Customer Service Specialist/ Cashier/ Greeter/Sales at Wal-Mart
- Cashier/Sales at Wal-Mart
2 years, 5 months at this Job
- None - Health Care Aministration
• I Build sustainable relationships and engage customers by taking the extra mile
• I Keep records of all conversations in our call center database in a comprehensible way
• I Frequently attend educational meetings to improve my knowledge and performance level
• I Meet personal/team qualitative and quantitative targets
• I Provide service information by answering questions; offering assistance to participants and owners of the Chicago Housing choice voucher program
- Call Center Specialist at Nan McKay & Associates
- Call Center Specialist at Beacon Hill Staffing
- Quality Control Liaison/Data entry at Robert Half
- Security Officer/Customer Service at Titan Security Group
1 month at this Job
Takes orders by obtaining and verifying information. Enters orders by transmitting information. Provides product/service information by answering questions; offering assistance. Maintains call center database by entering and verifying information; updating contact log.
- Call Center Specialist at Dyson
- Security Officer at Titan Security
- Receptionist at Foster Senior Care Service
- Jr. Loan Processor / Mortgage Underwriter at Resmae Mortgage
2 months at this Job
- - Basic Training Under Section