As a Communications Supervisor I perform all the same tasks as a TCO plus making sure the TCO's under my supervision are performing their duties to the public in a manner that is acceptable to WCSO standards. I also help to make sure my staff is receiving the training they need in order for them to receive their certifications and promote up. As a TCO for Wise County my job includes taking 911 and non-emergency phone calls from citizens of all ages and ethnicity and to illicit the necessary information in order to dispatch the proper agency to those citizens and keeping my composure no matter how panicked or irate the citizen is. I also am a part of the WCSO Pub-Ed Team. This team makes public appearances to educate our children and other members of the community on what 911 is and how to use 911 properly. I am a member of the TAG team and have represented the Pub- Ed team and the WCSO at TAG team meetings with NCTCOG and Tarrant County; in addition I am a member of the TERT Team. My roll with the TERT Team is to support other agencies if and when needed by going to their PSAPs and performing TCO duties until that PSAP can sustain its self once again. I have had some training in the Warrants Division on how to enter warrants. In August of
- Communications Supervisor at Wise County Sheriff's Office
- Telecommunications Officer at Wise County Sheriff's Office
- Teller at Citibank
- Pharmacy Technician at Valu-Rite Pharmacy & Book Store
12 years, 1 month at this Job
- Certificate in Leadership Skills for Managers
- Certificate in Leadership Development Program
• Responsible for overseeing all operations of the communications center
• Tactical dispatching to large incidents
• Responsible for answering calls for emergency and non-emergency assistance and in dispatching animal control, law enforcement, fire departments, and rescue units
• Differentiate between routine, priority and emergency messages, translates information to appropriate codes
• Working National Crime Information Center and Colorado Crime Information Center with Colorado Bureau of Investigation
• Creation and implementation of Park County Communications training program
- Communications Supervisor at Park County Communications
- Firefighter at Park County Communications
- Cashier at True Value
6 years, 9 months at this Job
- High School Diploma
October 2012 - Present
• Gathers and processes information pertinent to departmental emergency procedures, particularly as applies to major incidents.
• Provides pre-arrival and post-dispatch instructions.
• Answers and triages telephone requests for emergency and non-emergency assistance from and for patients of all ages and populations.
• Completes all required documentation and other assigned duties supporting EMS operations.
• Dispatches and coordinate the response of appropriate resources while monitoring all communications for efficiency and the safety of responding units under the supervision of an EMS Communications supervisor.
• Represents UH and EMS in a positive and professional manner.
- EMS Communications supervisor at University Hospital
- Field Training Supervisor at On Time Transport, Inc
- at On Time Transport, Inc
6 years, 5 months at this Job
- High School Diploma
• Selected to lead a 12 member team of communication specialists.
• Planned and implemented training and standards for section performance improvement.
• Reported directly to senior management regarding all communication needs and issues.
• Managed all communications inventory assigned to the company.
• Field supervisor of retransmission communication team.
- COMMUNICATIONS SUPERVISOR at UNITED STATES ARMY
- COMMUNICATIONS SPECIALIST at UNITED STATES ARMY
- DRY GROCERY ORDER FILLER at WAL-MART DISTRIBUTION CENTER
3 years, 1 month at this Job
- B.A. - Political Science
The Security Communications Supervisor oversees control operators and their operational functions within the Security Control Center (SCC). The SCC Supervisor ensures all Allied Universal and PG&E standards and policies are met within the SCC environment. These standards include, but are not limited to: work station responsibility compliance, incident response coordination, client security protocol enforcement, UPS personnel conduct matters, CCTV monitoring, access control policies, badging policies, and special projects as assigned. The Security Control Center (SCC) Supervisor guides and prioritizes work for the SCC Operators and is responsible for monitoring the safety and security of the client's employees, facilities and property region-wide. He/she is responsible for reducing risk, responding to incidents, reporting metrics, and limiting exposure to liability within the purview and duties of the Security Control Center. The SCC supervisor executes training programs for the operators in all control room functions and conducts training exercises with PG&E field leaders.
- SOC Communications Supervisor at PG&E Fairfield Information Operation Center-G4S Secure Solutions
- Operations Analyst at Lawrence Berkeley National Laboratory
- Chevron Fire Department Dispatcher at Chevron Refinery-Allied Universal Corporations
- Security Operations Center Supervisor at PG&E -Allied Universal Corporation
6 months at this Job
Supervising communications personnel in proper and timely dispatch of police, fire, medical services; monitoring dispatch screen for updated activity; serving as backup dispatcher/call taker during high call volumes; monitoring personnel attendance; preparing daily/weekly dispatch rotation schedule for personnel
- Communications Supervisor at Little Rock Police Department
- Police Officer at Pine Bluff Police Department
- Crime Analysis Clerk at City of Pine Bluff Police Department
- Self-Employed Music Instructor at Pianoforte School of Music
3 years, 2 months at this Job
- - Criminal Justice Administration
• All duties of a Telecommunicator as well as the responsibilities of operating a 24/7 Emergency Communications Center.
• All aspects of personnel management including but not limited to hiring, scheduling, disciplinary action, maintaining personnel records for training, evaluations, and promotional recommendations for nine full-time and five part-time personnel.
• Responsible for creating, reviewing, and updating policies and procedures.
• Assist in equipment purchase decisions, required equipment maintenance, and technical support within the Communications Center.
• Assist in updating parish maps to include address databases and any pertinent responder safety information known for a given location.
• Assist in maintaining all data bases within the Computer Aided Dispatch System.
• Required to be available at all times for routine and emergency needs of the Center.
- Communications Supervisor at DeSoto Parish E-911
- Fire Communications Officer at Bossier City Fire Department
- 911 Telecommunicator / Trainer at DeSoto Parish E-911
- Deputy Clerk at Bossier Parish Clerk of Court
1 year, 1 month at this Job
- High School Diploma - General Studies
• Started as 911 dispatcher for the Inland Empire and moved to communication supervisor
• Supervised 5 employees to 12.
• Reported to manager about the system and how to make improvements on response times.
• I submitted daily reports to upper management daily.
• Monitored 911 and the non emergency transports to ensure dispatchers were dispatching unit in a timely manner to keep company compliant.
• Worked with excel, power point and word documents on a daily basis.
• Was a member of the Disaster Response Team having to work from the national emergency response center for emergencies including hurricanes Ike, Irene and Sandy.
• Was head of the training team and revised the training manual.
• High level of multi-tasking required
• Tracked ambulance locations and response time.
- Communications Supervisor at American Medical Response
- Customer Service Representative at Queen Carpet
18 years, 7 months at this Job
- High school - General Education
- Some college
• Supervise, monitor and direct activities of 9-1-1 call takers, dispatchers, and trainers.
• Prepare shift schedules, approve leave and overtime to meet staffing needs. Enter time keeping for center staff.
• Evaluate and document employee performance, prepare appraisals, and improvement plans, provide feedback, and counsel employees.
• Prepare correspondence for personnel and position actions, such as new hires, resignations, transfers, resignations.
• Coordinate training program, which includes outlining curriculum, develop/update lesson plans, meet weekly with students and trainers to ensure expectations/goals are met and improvement plans are being followed. Assign projects to trainers and meet monthly with all trainers to provide them with some training.
• Prepare compstat reports, training reports, strategic goals.
• Demonstrate continuous effort to streamline work processes, and improve employee task and leave tracking.
• Conduct citizen and internal complaint investigations, e.g., accept, review, investigate/present findings, prepare recommendations, attend Critical Incident Review Boards, etc.
• Assist in hiring processes. Administer pre-employment testing for job-related skills such as data entry, multi-tasking, and decision making. Conduct interviews.
• Serve on project work groups for new computer-aided dispatch system and computerized-telephone platform for three communications centers. Attend various meetings with other agencies and end-users to achieve operational needs.
• I was selected as the Supervisor of the Year for 2018. This was the first year the award was eligible for supervisory staff since I promoted in 2006.
- Police Communications Supervisor at Department of Public Safety
- Senior Police Communications Dispatcher at Department of Public Safety
- Police Communications Dispatcher at Department of Public Safety
- Secretary at Department of Public Safety
12 years, 8 months at this Job
- Associate - Public Safety Telecommunications
- High school
12/2015 - Current
● Computer Aided DIspatch
● Triaged incoming calls to coordinate effective responses.
● Managed the smooth transition of work between shifts.
● Fluent in Spanish
● Prepared teams to manage communications during disasters like
● Excellent interpersonal skills snowstorms, blackouts, hurricanes .
● Medical Terminology
● Direct and monitor all call receivers in proper call receiving techniques or compliance with communication, quality and performance standards.
● Monitor dispatchers assign units emergency and non emergency calls Education in which they will access patients and determine priority transport.
- Communications Supervisor at Seniorcare Emergency Medical Services, Inc
- Emergency Medical Technician/Dispatcher at Seniorcare Emergency Medical Services, Inc
- Fire Alarm Dispatcher at New York City Fire Department
- Emergency Medical Technician/Call Receiving Operator/Dispatcher at Seniorcare Emergency Medical Services, Inc
3 years, 3 months at this Job
- Bachelor's - Spanish Literature