In addition to the credit specialist duties I am currently posting payments and doing denials for all payers.
- Credit Specialist at Brigham and Womens' Physician Org
- Credit Resolution Specialist at Brigham and Womens Physician Org
- Patient Account Representative at Braintree Rehabilitation Hospital
- Medicare Coordinator at Partners Healthcare
3 years, 10 months at this Job
- None - Accounting
- High school - College prep
Lauren E. Harmison 63 Spyglass Drive Martinsburg, WV 25403 (304) 270-6483 [email protected] Education Shepherd University, Shepherdstown, WV May of 2014 Bachelor of Science in Business Administration, Consumer Economics Berkeley Springs High School, Berkeley Springs, WV May of 2010 High School Diploma National Honor Society Future Business Leaders of America; Treasurer Work Experience Credit Specialist February 2016-Present Citi Bank Credit underwriting. Assessed applications and requests for increased credit limits through financial and credit analysis to determine the degree of risk involved in extending credit. Applications both online and phone interactions. Customer service with quick and efficient decisions. Provided credit feedback and direction to cardmembers. Assistant Manager March 2012-February 2016 Banana Republic Factory Store Daily Operations, including budgeting, forecasting, maximizing profitability, scheduling, hiring, on-boarding and training, corrective action, performance reviews, and ensuring standards. Customer service, including responding to complaints and concerns. Training staff in excellent customer service to ensure sales goals are achieved and staff is efficiently handling customer and task. Merchandising, including effectively planning, setting, and executing new merchandise, maintaining and updating displays and merchandising standards, reacting to promotions, specials, competitors, customer needs, and computing return on investment when merchandising changes are made. Skills Trained in Microsoft Word, Excel, and PowerPoint. Experienced in cash handling. Experienced in training new associates. Experienced in training new managers in daily operations and merchandising. Experienced in working in a fast paced environment and effectively multitasking.
- Credit Specialist at Citi
- Assistant Manager at Banana Republic Factory Store
3 years, 1 month at this Job
- Bachelor's - Business Administration, Consumer Economics
• Frequently reviewed and checked credit limit appropriateness for customers.
• Assisted the department by taking on additional duties whenever other Credit Specialist were out of the office or not available.
• Partnered with customers by using effective communication skills, which boosted the payment process.
• Thoroughly trained Credit Specialsits, which provided them with an in-depth knowledge of credit processes and their anticipated job responsibilities.
• Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
• Received and submitted payments and applied amounts to customer balances.
• Gathered information and entered data into computer system.
• Updated and reconciled accounts payable with purchase orders for accuracy.
- Credit Specialist at Kenmore Direct
- Customer Service Rep at Sitel
- Collections Representative at GC Services
- Collections Representative at FIELD CREDIT INTERNATIONAL
1 year, 4 months at this Job
- - Pharmacy Tech
- Associates of Science
- G.E.D in Program - Program/ Medical Administrative Assistant
• Evaluated individual's credit reports and educated customers in credit repair process
• Sold packages to members to resolve credit issues
• Implemented stellar customer service to those in need of credit repair
• Devised plans and solutions for various individuals on constructing issues and implemented plausible solutions
- Credit Specialist at Credit.com
- Health Assistant at Montebello Unified School District
- Front Office Administrative Assistant at Dr. Dagher Medical Office
- Cashier at Ono Hawaiian BBQ
1 year, 7 months at this Job
- Certificate - Medical Assistant
Credit Points 720
• Analyzing client record and using the data to recommend payment plans.
- Credit Specialist at Credit Points 720
- Financial Service Associate at Amscot Financial
- at Cash Office, Ross Stores
4 months at this Job
- High school or equivalent
As a credit specialist, I handle any concerns and answer any questions asked by the customer regarding their balance on their account and also look into their orders
- Credit Specialist at DM Services
- Tankermen at Midwest Tankermen
- Security Officer at G4S Secure Solution USA
- Firefighter at Albany Fire Department
2 months at this Job
- high school diploma
• Provided general customer service for checking, savings, CDs, lines, loans, and equity accounts with a focus on customer obsession.
• Partnered with related business lines to help resolve customer issues.
• Processed payments for lines of credit, loans, auto leases, and home equity accounts.
• Provided lien release and title release information to customers.
• Received inline promotion to Credit Specialist in September 2018.
- Personal Banker - Credit Specialist at U.S Bank
- Technical Support at Startek
- Closing Assistant at Citizens Home Loans
- Technical Support at Apple
1 year, 2 months at this Job
- Certificate of Arts Marketing
Advise clients on helping improve credit scores
● Educate clients on how to properly manage positive credit
● Challenge Questionable negative items with credit bureaus
● Answered inbound calls from clients asking about updates on their case
● Analyze Credit Reports and determine the best coaching
● Coach clients on progress and set expectations in order to achieve Goal(Clean or build credit, Home loan, auto loan, )
● Explain the investment of the program and value and help enroll
● Navigate Excel, Outlook, My rains, internet explorer/ chrome, outbound dialer for declines.
● Manage clients accounts and make sure we get them to purchasing phase when i see fit
● Meet monthly Quotas, and had to pass knowledge exams every couple months to ensure success for clients.
- Credit Specialist at National Credit Care
- Administrative Assistant at Fleet Trailer
- Billing and Collections Specialist at PharMerica
- Barista/Shift Supervisor at Starbucks
5 months at this Job
Customer service, data entry, credit analyst of credit reports, pull credit reports and consulting, accounts receivable
- Credit Specialist at Inversion Credit
- Accounts Payable Clerk at Newmark Knight Frank
- Financial Representative at Mercy Housing
- Customer Service Sales Specialist at Cep energy
1 year, 1 month at this Job
- High school
As a Team Lead Credit Specialist, I assist customers in making payment arrangements, setting up programs & account stability. I make sure I am a positive role model for my team. Keep them updated with information needed to be the best customer service team to our customers. Monitor calls. Provide resolution call backs, to assist in meeting a customers needs.
- Team Lead Credit Specialist at iQor
- Operations Supervisor at iQor
- Dispatcher, Billing, Customer Service at Apple Towing
- Customer Service Representative at Connextions
2 years, 9 months at this Job