in SBI upsell process.
➢ Attend the calls of customer and upgrade a SBI credit card.
➢ Given the complete knowledge about product to customer and clear all queries about product.
➢ Achieved the daily basis target.
➢ Trained the new hiring and given the complete information about product.
in SBI upsell process.
- customer executive at Teleperformance Private limited
2 years, 2 months at this Job
•Answered telephone calls, handled bills and collected payments, as well as updating customer accounts
• Diffused and resolved irate customer situations, as well as interpret and clarify account statements
•Educate customers on features and benefits ,confirmed inside sales, shipped out equipment and provided account knowledge for any and all services entered
•Made service changes, recommended service options, and scheduled installations for phone, cable, and internet
•Coached new hires on the same expertise
- Customer Executive Associate at Comcast
- Lead Shift Supervisor at Holiday Inn
- Front Desk Agent/Housekeeping at Country Inns & Suites
- Walmart Stocker at Walmart
3 years, 4 months at this Job
- Dipolma - General
- In Progess - Business Management
- Customer Executive at Tech Mahindra
6 months at this Job
- B.a programme pursuing
- Nextinc at Nextinc
1 year, 2 months at this Job
- Diploma - Dietician
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation. PERSONAL VITAE Father's Name: JUMRUDDIN
- 15th Sept 2017 as a Customer Executive at IENERGIZER
4 years, 1 month at this Job
- B.A - Spanish
De-escalate customers to value Comcast Xfinity and its products. amount of calls to take daily
• Manage residential accounts to fulfill their needs
• Identify needs, clarify information, research accounts to provide the best solution or alternatives
• Build rapport with customers to make them feel needed/wanted/valued to the company
•Meet quality requirements such as transfer rates, survey percentage, product and accessory sales, and the
• Make sure breaks and lunches are taken in a timely manner
De-escalate customers to value Comcast Xfinity and its products.
amount of calls to take daily
- Customer Executive Agent (CEA03) at Comcast
- Physician Line Specialist at eviCore healthcare
- Intake Representative at eviCore healthcare
- Customer Technical Service Agent at Xerox
1 year, 3 months at this Job
- CEA4 Customer Executive Professional at COMCAST CABLE CORPORATION
- Business Development Coordinator at Fast Train Career College
- Campus Director at Fast Train Career College
6 years, 6 months at this Job
- High School Diploma
- Associate Of Science - Business Management
2 years at this Job
- B.A (Honours - Graphic
- Diploma in Computerised Graphic Designing - Graphic
9. BPO Resume
- BPO at Kochar tech
2 months at this Job
- Bachelor's - ECONOMICS
Customer account manager working with medium to large sized ambulatory healthcare groups.
Responsible for establishing and building relationships with customer executive leaders and directors. Met regularly onsite with customers to understand their business, goals, objectives and
obstacles. Drove the utilization of NextGen products in order to resolve issues, and to help meet
goals and objectives.
• Established face to face contact and initiated quarterly business review meetings with executives from 30 customers within first 90 days of employment.
• Identified areas of opportunity and promoted multiple products in areas including EHR, practice management, mobile workflow, population health management/analytics and revenue cycle management.
• Created and worked sales opportunities from early pipeline to close.
• Completed comprehensive customer account plans for 20 high profile customers with 20-175 providers each.
• Set and met quarterly sales forecasts and goals.
- Account Executive at NEXTGEN HEALTHCARE
- Enterprise Account Executive at MCKESSON CORPORATION
- Enterprise Program Executive at MCKESSON CORPORATION
1 year at this Job
- Bachelor of Science - (BS), Accounting