Worked as customer support executive, work is to attend the calls and to handle the queries of the customersl related to quality and other general problems.
- Customer Support Executive at Keva industries
- Sales Officer at
1 year, 4 months at this Job
- Bachelor's - BBA (correspondence)
- High school - Science
Strategic resource for company whose primary product is student verification technology. Responsible for educating new and existing clients on our products and processes. Influenced global support team and product development as the sole team member in North America. Tasked with overseeing improvements as we shaped our product and procedures for an American audience.
• Created and managed a Fraud Prevention Program, preventing fraudulent students from exploiting UNiDAYS benefits
• Influenced key partners' decision to sign with UNiDAYS by convincing them that the hours of technical and customer support needed to operate their own student verification system would be unmanageable.
• Saved key partner from losing over $10,000 in lost revenue by identifying a creative solution and working with their development team to implement it.
• Increased efficiency of social media management by implementing SocialSignIn, reducing missed member inquiries by 95%
• Strategically planned the updating and handling of our global student data to become GDPR compliant
• Americanized the stock responses used for common member inquiries.
- Customer Support Executive at UNiDAYS
- Customer Service Manager at GRANITE TELECOMMUNICATIONS
- Customer Service Supervisor at GRANITE TELECOMMUNICATIONS
- Long Term Substitute Teacher at WEYMOUTH PUBLIC SCHOOLS
2 years at this Job
- Bachelor of Arts - English
Managed customer inquiries & ratings on Android & iOS app store. Generated data analysis reports of App Store ratings to production team & actively participated in the quarterly releases of app development. ♦ Resolved on an average of 250 tickets & escalations via email & phone support in any given week and consistently met performance benchmarks in all areas (speed, quality and volume). ♦ Received an average 90% customer satisfaction ratings & became the lead "go-to" person for new and established reps on particularly challenging emails & calls. ♦ Implemented new methods of improvisation which increased customer retention by 40% and provided referrals for new sign-ups. ♦ Performed root-cause analysis on customer issues which helped the team in enhancing the quality of responses, also ensuring a quick resolution is provided.
- Sr. Customer Support Executive at Freecharge
- Interactive Chat & Media Advisor at
1 year, 9 months at this Job
- Bachelor's - Electrical & Electronics Engineering
I am working as a Customer Support representative in Amazon. I am in a International process.I handle Us Customer queries and solve their issues.
- Customer Support Executive at Amazon.com
- Customer service executive at
- Customer service executive at Amazon at
5 months at this Job
- B.com - Commerce
Customer Support Executive, Citibank Shelters, Bangalore May 2002 to March 2004 Key Roles and Responsibilities: Engage and coordinate with clients in completing their loan process from start to finish Oversee and review completion of the documentation process, in coordination with clients and relevant internal teams Follow-up and liaise with internal teams to ensure timely processing of applications Review and constantly improve on the process management and bring in innovation. Prepare reports and liaise with the management. Work with team members to enhance Customer Delight and Satisfaction
- Customer Support Executive Kotak Mahindra Bank at Citibank Shelters
- Technical Customer Support Team Member at Patriot Automation Pvt. Ltd
8 months at this Job
- Master of Arts - English Literature
Working as a Senior CSR for a USA based company
• B2B Calling and emailing, Receiving PDF proposals, Creating a work order in our CRM.
• Optimizing technicians routes, Dispatching technicians.
• Create a quotes(Pricing).
• Order hardwares and supplies.
• Manage/Update Google Sheet.
• Maintaining/updating all the ongoing jobs regularly.
- Customer support executive at Pinnacle enterprise
- Digital Sales Expert at Ebound Services
7 months at this Job
- B.Com - Commerce
2017) Client Square Trade
➢ Reporting to US client on daily basis.
➢ Reporting includes daily trends of sales & allocated budgets.
➢ Working administrative reports.
➢ Preparation of monthly target reports.
- CUSTOMER SUPPORT EXECUTIVE at TILL FEB
- Sales Agent at
- Event Execution Manager at
- Manager Client Service at
2 years at this Job
Worked as sales cheif executive in POSITIVE HOMEOPATHY HOSPITAL from 2016-2017. ACADAMIA
- customer support executive in ROYAL ENFIELD at POSITIVE HOMEOPATHY HOSPITAL
2 years, 2 months at this Job
- Bachelor of Science - Information Technology
- Senior customer support executive at Mphasis
- Sr. Customer Support Executive at Mphasis
- Process Executive at Infosys BPO
- Front Office Executive at Ramakrishna Health Care & Trauma Center
1 year, 8 months at this Job
- Bachelor of Science
- Bachelor's - Physics, Chemistry, Math
for two years in US & UK campaign.
- Customer Support Executive at
- Technical Support Executive at
- Technical Support Executive at Sitel Technologies
- at Debt Consolidation
at this Job