Senior Field Engineer - eNamix
123 Your Street
Orange, CA 12345
eNamix Costa Mesa, CA — Senior IT Field Engineer
July 2018 to Present
Onsite for TiVo in Burbank duties and role are displayed in experience with Taos. This position was changed to a different vendor and new vendor absorbed me as a needed resource. * Onsite Deskside for client Auto Club. Building, imaging and configuring laptops. Troubleshooting Software issues. Setting up workstations. Working on different processes for remote groups.
Taos Mountain Inc. - Primary for TiVo account Burbank, CA — Senior Desktop Support Engineer
May 2014 to July 2018
* Onsite support for TiVo in Burbank and Denver * Onsite Executive C Level Support/White glove * Support CFO, CIAO, EVP's and SVP's and EA's * Technical Lead for other technicians within the TiVo environment *VC Polycom/Blue Jeans/Zoom/SFB support * Configuring and repair Windows PC Systems * Configuring and repair of Mac OSx systems * LANDesk/SNOW/Salesforce ticketing * Work with all infrastructure teams to fix issues * Level 2 and 3 escalations * Coach and train new team members * WSUS administrator for Windows Updates * SCCM Patching * MS Office365 Administration * Skype for Business support * Casper and TriActive administration * Image management with Acronis * Configure Parallels for Mac * Support Corporate Events * Maintain IT inventory with Scan Asset * Media tape backups * Update and create documentation processes for run book * Coordinate and execute projects with teams * Test and execute any new technologies * Assist with training on new process/software * Travel when needed to support other sites
Knowledge Centrix Inc Irvine, CA — Desktop Support Specialist
May 2013 to May 2014
* Providing IT Desk Support to multiple clients * Using MS Server 2003, 2008r2 and 2012 * MS Exchange * Using Citrix Desktop Studio, Xen app * Office 365 Administrator * Providing support for MS Office 2007-2012 * Lync Server admin * Using Vision app to access multiple servers * Accessing VPN network for Servers access * Assisting with Cisco VPN install * Support for Adobe applications. * Cisco Call management * Providing support for MS Dynamics. * Active Directory, Group Policy Management * MXLogic
Sybron Dental Associates Anaheim, CA — IT Support Specialist Intern
January 2012 to April 2013
* Providing Help Desk for 2000+ users * Providing iPad and iPhone support * Daily use of Active Directory * Cisco VPN installation/troubleshooting * Laptop and Desktop set up repair * Using BMC Service Desk Express System * MS CRM Dynamics support * Java support installation and troubleshooting * Active directory, create users, OU, Groups * Using SCCM to push software and image
ITT Technical Institute Orange, CA — Associate - Computer Networking
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