• Assisted in developing a more efficient way to track user calls and extract useful information from them.
• Responsible for tracking my calls through a log system and then submitting a daily log to management.
• Assisted and elevated tickets to Tier II-III customer service representatives on more complex or volatile customer issues.
• Provided Tier I support for Windows 7 client based performing software/hardware installations.
• Assisted Customers to resolve network printer and scanner issues
• Assisted in customers with password and permissions issues.
• This Help Desk operates Monday through Friday (Alternate Saturdays & Holidays) 6AM to 6PM.
- Help Desk Assistant at United Souvenir & Apparel
- Production/Logistics Clerk at United Souvenir & Apparel
- Shift Lead at Taco Bell
3 years, 4 months at this Job
- Associate of Computer Science - Core Qualifications
Answer Help Desk phones to provide first-level contact and problem resolution for all users with hardware, software and applications problems. ❖ Initiate and maintain detailed tickets within the Help Desk ticketing system.
- Help Desk Assistant at SUNY Delhi
- Student Worker at CADI at SUNY Delhi
- Student Worker - Night Host at SUNY Delhi
1 year, 11 months at this Job
- BBA - Business and Technology Management
• Provided excellent customer service and resolved several technical issues for more than two hundred students, faculty, and staff in a fast-paced environment
• Improved training methods by recreating end-user documentation such as the I.T. Help Desk Manual
• Trained three new I.T. Help Desk employees regarding Help Desk duties and customer-care standards (proper etiquette: phone, email, and in person, and managing work tickets)
• Managed student schedules
• Served and Tier-1 support staff with connections to appropriate staff
- Help Desk Assistant, Coordinator at Notre Dame of Maryland University
- Cashier at UFood Grill
11 months at this Job
- BA in History - History
• Manage the help desk
• Refer phone calls or walk in appointments to our specified technology help professionals
- Elon Technology Help Desk Assistant at Alumni Council
- Elon Student at Alumni Council
- Phoenix Capital Club Sector Head at
- Kappa Alpha Order Fraternity Member at Club Lacrosse
2 years, 3 months at this Job
- - Business
Erase and reimage dell and mac computers
● Answer the help desk phone calls
● Equipt/personalize the computer for the customers needs
- Help Desk Assistant, Computer Services at Sweet Briar College
- Barista at Starbucks
- Barista at Sweet Briar College
- Student Painter, ASM at
2 years at this Job
- - Computer Science
- - Engineering
* Prequalify calls for help as a technical issue * Use remote control of work stations when possible to solve issues * Create and assign tickets to proper queue * Help with technical issues * Cross train on other duties as needed * Deploy new technology updates and equipment * Resolve/troubleshoot technology issues for 3 locations
- Help Desk Assistant at Centennial School District ISD12
- On-Call Manager/Associate at Bayada Home Health Care
- Customer Service Representative at Bayada Home Health Care
- Franchise Financial Support Representative at Amplifon USA/Miracle Ear
1 year, 3 months at this Job
- Bachelors of Science - Business Management & Human Resource Management
• Rent equipment such as cameras, microphones, and laptops
• Assist students with large and small format printing
• Help with basic computer troubleshooting
- Help Desk Assistant at San Francisco State University
- Teaching Assistant at San Francisco State University
- Graphic Design Intern at Blue Line Arts Gallery
5 months at this Job
- Bachelor's - Visual Communication Design
- High school
Oklahoma State University Desk Side Support
• Welcomed and greeted all visitors; screened calls; directed to appropriate staff; assisted with IT issue of all kinds.
• Exhibited a high degree of discretion related to safeguarding confidential information.
- IT Help Desk Assistant at IT issue
- Owner at
- Member at Health Education & Promotion Club
- Social Media Chairman at Pencils of Promise
4 years at this Job
- Bachelor's - Health Education & Promotion
performing troubleshooting for clients and answering calls from clients.
- Help Desk Assistant at Evero Corporation
- at Target
- Store Associate at K-Mart
- Store Associate at Wehrmann Engineering
4 months at this Job
- - General studies
- Regents Diploma
- Research Help Desk Assistant at Daemen College
- at Heritage Christian Services
2 years, 4 months at this Job
- Master of Science in Physician Assistant Studies - Physician Assistant Studies
- Bachelor of Science in Natural Science-Health Sciences - CLINICAL EXPERIENCES