Summary: Senior IT and business manager professional, results-driven, customer focused, with a keen ability to deliver world-class service at minimal costs by managing and analyzing technology and business to increase reliability and streamline system operations. Known for improving staff productivity and increasing revenue through skillful resource allocation and innovative system design. Proven achievements with profitable success, specializing in Healthcare, Government, Retail and Finance. Clients include; Liberty Tax Service, Manpower Healthcare, DirectBuy, Department of Homeland Security, Office of Domestic Preparedness, DOE, Bank of America, US Navy, CACI, Amerigroup, NEXCOM, and Anthem.
123 Your Street
Virginia Beach, VA 12345
Pinpoint Staffing for Anthem Norfolk, VA — IT Program Manager
May 2017 to March 2019
Managed over 125 employees, including IT Test, over 80 application team members, business teams, and vendor teams. Developed and implemented large programs and multiple technical projects to improve the effectiveness, cost and scope across various applications and business processes. Provided weekly status reports, detailed work plans, project scopes, developed project budgets, schedules, score cards and charge codes.
NEXCOM Virginia Beach, VA — Project Manager/Systems Specialist
July 2014 to May 2017
HR Information Systems Specialist:
Managed and developed HRIS system requirements, testing, training and product support for PeopleSoft. Liaison between all departments; internal and external. Identified, maintained, and developed functional specifications for programs, system changes, and enhancements. Regularly reviewed and updated tables, processing codes, interfaces, programs, and reference items. Developed, maintained, delivered, and reviewed audit queries, SQRs, utilized SQL Server Report Builder, custom reports, and application related documentation. Created and maintain weekly status reports, detailed work plans, project scopes, and objectives; assessed and delivered project budgets. Managed kickoff meetings, strategic planning sessions, inventory management, project reviews and provided change management support. Provided reporting and maintained Risk, Actions, Issues and Decision (RAID Log), assessment and mitigation. Created lessons learned, schedules, and resource allocations. Conducted formal training sessions for end users and corporate events.
NEXCOM Virginia Beach, VA — Computer Systems Analyst
July 2013 to July 2014
Served over Oracle POS, Store Systems, providing application and product support to end-users. Managed retail merchandising, operations management, system design reviews, deployment, planning, and execution. Developed application related documentation including test scenarios/scripts/plans, and design documents. Coordinated and facilitated design reviews and system updates with end users and programming personnel. Reported and tracked all Store Systems testing processes and software related issues. Recommended enhancements to Store Systems as well as support release management/upgrades and training.
Amerigroup Virginia Beach, VA — Project Manager/Business Analyst Principal I
September 2012 to July 2013
Facilitated project meetings to ensure timelines and standards were adhered to and deliverables were met. Managed, developed and implemented assigned projects, including enterprise upgrades, Office 365 rollout and related documentation. Managed multiple projects to improve the effectiveness and scope of various applications and business processes. Provided weekly status reports, detailed work plans, project scopes, and developed project budgets, schedules, and charge codes. Developed system requirements, tested and implemented systems, and provided end user training and support. Provided support for Member Enrollment, IT Support tickets, PIM, SPG, and post project reviews. Provided business marketing strategies for email campaign and sales automation using CRM system.
CACI Norfolk, VA — Business Analyst
April 2011 to August 2012
Bank of America Norfolk, VA — Senior Project Manager/Business Analyst
October 2010 to March 2011
Liberty Tax Service Corporate Office Virginia Beach, VA — Senior Project Manager
October 2007 to July 2009
ESP Group Richmond, VA — Business Systems Analyst and Technical Writer
February 2003 to October 2006
Tidewater Community College Virginia Beach, VA — High school or equivalent - Education
September 1987 to June 1989
Security Clearance -
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